T's and C's
Aurora Jacques Terms and conditions of trading
We aim to work closely with all of our clients, and part of this is to be as flexible and helpful as possible. Each piece is created with the utmost care.
Refunds are only offered in the unlikely event of the piece being faulty.
Bespoke pieces can be cancelled providing no work has commenced on the piece. Deposits are non-refundable. Aurora Jacques is not liable for failure to deliver goods due to circumstances beyond our control.
Sizes of items available to purchase on our website will be clear. Any bespoke piece will be designed to fit required size.
All of our prices are in pound sterling. We accept most major credit cards through our secure payment server.
Any bespoke piece will require 50% of the quoted price in advance which will be non-refundable.